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Security

Information Security Program

We have an Information Security Program in place that is communicated throughout the organization. Our Information Security Program follows the criteria set forth by the SOC 2 Framework. SOC 2 is a widely known information security auditing procedure created by the American Institute of Certified Public Accountants.


Third-Party Audits


Our organization undergoes independent third-party assessments to test our security and compliance controls.


Third-Party Penetration Testing


We perform an independent third-party penetration at least annually to ensure that the security posture of our services is uncompromised.


Roles and Responsibilities


Roles and responsibilities related to our Information Security Program and the protection of our customer’s data are well defined and documented. Our team members are required to review and accept all of the security policies.


Security Awareness Training


Our team members are required to go through employee security awareness training covering industry standard practices and information security topics such as phishing and password management.


Confidentiality


All team members are required to sign and adhere to an industry standard confidentiality agreement prior to their first day of work.


Background Checks


We perform background checks on all new team members in accordance with local laws.


Cloud SecurityCloud Infrastructure Security


All of our services are hosted with Google Cloud Platform (GCP). They employ a robust security program with multiple certifications. For more information on our provider’s security processes, please visit GCP Security.


Data Hosting Security


All of our data is hosted on Google Cloud Platform (GCP) databases. These databases are all located in the United States. Please reference the above vendor specific documentation linked above for more information.


Encryption at Rest


All databases are encrypted at rest.


Encryption in Transit


Our applications encrypt in transit with TLS/SSL only.


Vulnerability Scanning


We perform vulnerability scanning and actively monitor for threats.


Logging and Monitoring


We actively monitor and log various cloud services.


Business Continuity and Disaster Recovery


We use our data hosting provider’s backup services to reduce any risk of data loss in the event of a hardware failure. We utilize monitoring services to alert the team in the event of any failures affecting users.


Incident Response


We have a process for handling information security events which includes escalation procedures, rapid mitigation and communication.


Access Security


Permissions and Authentication


Access to cloud infrastructure and other sensitive tools are limited to authorized employees who require it for their role. Where available we have Single Sign-on (SSO), 2-factor authentication (2FA) and strong password policies to ensure access to cloud services are protected.


Least Privilege Access Control


We follow the principle of least privilege with respect to identity and access management.


Access Reviews


We perform periodic access reviews of team members with access to sensitive production systems.


Password Requirements


All team members are required to adhere to a minimum set of password requirements and complexity for access.


Password Managers


All company issued laptops utilize a password manager for team members to manage passwords and maintain password complexity.


Vendor and Risk Management


Annual Risk Assessments


We undergo at least annual risk assessments to identify any potential threats, including considerations for fraud.


Vendor Risk Management


Vendor risk is determined and the appropriate vendor reviews are performed prior to authorizing a new vendor.


Access Reviews


We perform periodic access reviews of team members with access to sensitive production systems.


Contact Us


If you have any questions, comments or concerns or if you wish to report a potential security issue, please contact security@cohere.com