Last Update: Aug 4, 2023
Generally speaking, our Services are not intended to process personal information and we recommend that our customers not upload any personal information when using our Services. However, in certain circumstances, our customers may choose to upload personal information. In those instances, our customers are responsible for complying with applicable privacy laws when collecting, using, or disclosing personal information through the Services for the purposes set out above, including by providing and obtaining all necessary notices and consents. Information we collect or generate is retained in accordance with our contractual commitments to our customers.
If you signed up to receive marketing communications from one of our customers and now wish to unsubscribe, please click on the “unsubscribe” link in the marketing communication or contact the customer directly.
We may collect information about you when you:
Requesting Access to the Services: Before accessing or using the Services, you may be asked to complete the Cohere API application. As part of this application, we will collect your business contact information, information about your organization (including the type of organization and the jurisdiction in which it is located), and information about your intended use of the Services (including a description of your use case, your previous experiences using similar services, and estimates of the frequency with which you will use the Services). We use this information to understand the purposes for which you are seeking to use the Services, to assess whether the Services are right for your organization and the intended purposes, and to customize your user experience.
Creating an Account: If your application is approved, you will be required to create an account in order to access and use the Services. To create your account, we collect your first and last name, email address, and a password that you create. We use this information to create and administer your account and facilitate your access to and use of the Services. We strongly recommend that you do not disclose your password to anyone. We will never ask you for your password in any unsolicited communication (such as letters, phone calls, or email messages). If you become aware of any unauthorized access to or use of your account, you are required to notify us immediately.
Marketing Communications: We may send you communications (including by mail and email) regarding our platform and other products and services that we believe are of interest to you. You can unsubscribe at any time by clicking the “unsubscribe” link included at the bottom of each email or by contacting us at the contact information provided in the “Contact Us” section below. Please note that you may continue to receive transactional or account-related communications from us after you unsubscribe.
Surveys: From time to time, we may offer you the opportunity to participate in one of our surveys. The information obtained through our surveys is used in an aggregated, de-identified form. We use this information to help us understand our users and to enhance our Website.
Employment: If you apply for a job with us, we may collect certain personal information about you (such as information that would be contained in a resume, cover letter, or other employment-related materials). We use this information for the purpose of processing, evaluating, and responding to your application. We may also collect information from third parties about you, such as references you list, for the same purpose.
Contact Us: When you contact us with a comment, question, or complaint, you may be asked for information that identifies you, such as your name, address, and a telephone number, along with additional information that we need to help us promptly answer your question or respond to your comment. We may retain this information to assist you in the future and to improve our customer service and service offerings.
We do not rent, sell, or disclose your personal information to third parties without your consent, except as set forth below or as required or permitted by law
Affiliates and Business Partners: Your personal information may be transferred (or otherwise made available) to our affiliates and business partners to meet our legal and compliance requirements and operational needs.
Service Providers: Your personal information will be transferred (or otherwise made available) to certain third parties that provide services on our behalf. We use service providers to provide services, such as cloud computing, data storage, publishing, and analytics. Our service providers are only provided with the information they need to perform their designated functions and are not authorized to use or disclose personal information for their own marketing or other purposes. Our service providers may be located in the U.S., Canada, or other foreign jurisdictions
Legal and Compliance: We and our Canadian, U.S., and other foreign service providers may provide your personal information in response to a search warrant to other legally valid inquiry or order, or to another organization for the purposes of investigating a breach of an agreement or contravention of law or detecting, suppressing, or preventing fraud, or as otherwise may be required or permitted by applicable Canadian, U.S., or other law or legal process, which may include lawful access by U.S. or foreign courts, law enforcement, or other government authorities. Your personal information may also be disclosed where necessary for the establishment, exercise, or defence of legal claims, and to investigate or prevent actual or suspected loss or harm to persons or property.
Sale of Business: We may transfer any information we have about you as an asset in connection with a proposed or completed merger, acquisition, or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of Cohere.com or as part of a corporate reorganization or other change in corporate control.
Visiting our Website: In general, you can visit our Website without telling us who you are or submitting any personal information. However, we collect the IP (Internet protocol) addresses of all visitors to our Website and other related information, such as page requests, browser type, operating system, and average time spent on our Website. We use this information to help us understand our Website activity and to monitor and improve our Website.
We have implemented reasonable administrative, technical, and physical measures in an effort to safeguard the personal information in our custody and control against theft, loss, and unauthorized access, use, modification, and disclosure. We restrict access to personal information on a need-to-know basis to employees and authorized service providers who require access to fulfill their job requirements.
We only keep your personal information as long as it is operationally or legally necessary. After that, we will either destroy or anonymize the information.
If we receive a request from an individual to access or update personal information that we maintain on behalf of a customer, we will direct that individual to the relevant customer. We will assist our customers wherever possible in responding to individual access requests.
Subject to applicable law and your location, you may have the right to access, update or correct , delete, transfer, and object to processing your personal information in our control. Where we rely on your consent as a lawful basis to process your personal information, you have the right to withdraw your consent at any time. However, in some cases, withdrawing consent will mean that we can no longer provide you with certain services or perform certain tasks where the information is required to do so.
Data subject requests, including what data subject rights you may be entitled to, with respect to personal information in our control can be made by emailing or writing to us at the contact information set out below. We may request certain personal information for the purpose of verifying the identity of the individual seeking access to their personal information records.
Cohere is a global organization with affiliates, partners, and service providers located in many countries around the world. For that reason, Cohere may transfer, store, and/or receive certain personal information across geographical borders to and/or from Cohere affiliates or service providers in other countries working on our behalf in accordance with applicable law. Examples of countries we transfer personal information to include, but are not limited to, Canada, the United States, and the United Kingdom. As a result, in certain circumstances, other foreign governments, courts, law enforcement agencies, or regulatory agencies may be entitled to access the personal information collected and held by Cohere, its affiliates, partners, and service providers.