Last Update: November 3, 2025
Cohere Inc. (“Cohere”) values and respects your privacy. We have prepared this privacy policy (this “Policy”) to explain the manner in which we collect, use, and disclose personal information through our website located at Cohere.com (“Website”), through our AI-powered services for enterprise customers, including the Cohere API SaaS Services (“Services”), or through interactions with our content and marketing. The term “you” or “users” is used to refer to individuals browsing, installing, downloading, accessing or otherwise using our Website, content, or our Services. The term “customer” is used to describe legal entities that use our Services.
Cohere processes information both for its own business purposes (as a “controller”) and in connection with our Services offered to customers (as a “processor”). This Policy applies when Cohere is the controller of personal information, unless otherwise noted. If does not apply where Cohere is acting in the role of data processor on behalf of a customer. Where we provide the Services to a customer, that customer is the controller of the personal information processed through their own customer applications and services.
Collection and Use of Personal Information
Customer inputs (prompts) and outputs (generations) collected through the Cohere Services
The Services are for enterprise use, not for personal or household use. Users trialling the Services through a free trial account should not include any personal information in inputs submitted to the Services. Enterprise customers with a business credit card on file that require Cohere to process input or output data that contains personal information for the purpose of their own customer applications and services must request a data processing addendum by contacting privacy@cohere.com.
Customers are responsible for complying with applicable privacy laws when collecting, using, or disclosing personal information through the Services, including by providing and obtaining all necessary notices and consents. Information we collect or generate on behalf of our enterprise customers is treated and retained in accordance with our contractual commitments to our customers.
If you have any questions regarding the personal information we process on behalf of one of our customers, we encourage you to first contact the customer directly and/or review their applicable privacy policy. For more information on how we handle input and output data on behalf of our customers, please review our Enterprise Data Commitments.
If customers access our AI models and solutions through a third party’s managed machine learning platform or service (for example, via AWS, GCP, or Azure), Cohere will not have access to and does not store or process any input or output data.
The business contact information we receive when our customers’ personnel sign up for an account on the Services, or communicate with us regarding our other products and offerings is processed as described below.
Information collected through our Website or other interactions with you
We may collect information about you when you:
Creating an Account: If you wish to try out or use our Services for enterprise use, you will be required to create an account in order to access and use the Services. To create your account, we collect your first and last name, email address, and a password that you create as well as optional information such as your role and how you plan to use the Services. To create a paying account, you will be asked to provide an enterprise credit card. We use this information to create and administer the account, facilitate and analyze access to and use of the Services, process payments, and to prevent fraud and illegal activity or misuse of the Services. We strongly recommend that you do not disclose your password to anyone. We will never ask you for your password in any unsolicited communication (such as letters, phone calls, or email messages). If you become aware of any unauthorized access to or use of your account, you are required to notify us immediately.
Book a Demo: If you sign up to request a demo, we collect your first and last name, business email address, country, phone number (optional) as well as information about your company (size, deployment preference, product of interest and how you plan to use AI). We use this information to respond to your inquiry and set up a demo.
Marketing Communications: We may collect and use your business email address to send you communications regarding our platform and other products and services that we believe are of interest to you. You can unsubscribe at any time by clicking the “unsubscribe” link included at the bottom of each email or by contacting us at the contact information provided in the “Contact Us” section below. Please note that you may continue to receive transactional or account-related communications from us after you unsubscribe.We may also use services provided by third-party platforms (such as social media sites) to serve tailored ads on such platforms to you and/or others, and we may provide a hashed version of your email address or other information to the platform provider for such purposes. To opt-out of the use of your email address for this type of advertising, contact us at privacy@cohere.com.
Attend an Event: If you register for and/or attend one of our events, we may collect information such as your first and last name, job title, company name, business email address or phone number. We collect this information so that we can communicate with you about the event and contact you about future events that may be of interest to you.
Surveys: From time to time, we may offer you the opportunity to participate in one of our surveys. The information obtained through our surveys is used in an aggregated, de-identified form. We use this information to help us understand our users and to enhance our Website, marketing activities, and Services.
Job Applicants: If you apply for a job with us, we may collect certain personal information about you (such as information that would be contained in a resume, cover letter, or other employment-related materials). We use this information for the purpose of processing, evaluating, and responding to your application. We may also collect information from third parties about you, such as references you list, for the same purpose.
Contact Us: When you contact us with a comment, question, or complaint such as by email or our social media pages, we may collect your name, business email address and telephone number, along with additional information that we need to help us promptly answer your question or respond to your comment. We may retain this information to assist you in the future and to improve our customer service and Service offerings.
Visit our Website or interact with our content: We and our marketing and advertising partners use cookies and tracking technologies that collect information about your interactions with our Website, the Services, and our content for essential, functional, analytical, and advertising purposes. Please see Information about Cookies and Advertising below for more details and for information about how to opt out of these Cookies.
Means of Collection
In most cases, we collect personal information that you provide to us directly. We also collect information automatically from your device when you visit or use our Website or Service, as described in the “INFORMATION ABOUT OUR WEBSITE” section below. In limited circumstances, we may also collect business contact information or insights about business prospects from third parties such as advertising and marketing partners.
Disclosure of Personal Information
We disclose your personal information to the parties and entities described below, with your consent, or as required or permitted by law.
Affiliates: Your personal information may be transferred (or otherwise made available) to our affiliates to meet our legal and compliance requirements and operational needs.
Vendors and Service Providers: Your personal information will be transferred (or otherwise made available) to certain companies that provide services to us or on our behalf. We use vendors and service providers to provide and receive services, such as cloud computing, payment processing, data storage, publishing, advertising and analytics. Our vendors and service providers may be located in the U.S., Canada, or other foreign jurisdictions.
Legal and Compliance: We and our Canadian, U.S., and other foreign vendors and service providers may provide your personal information in response to a search warrant to other legally valid inquiry or order, or to another organization for the purposes of investigating a breach of an agreement or contravention of law or detecting, suppressing, or preventing fraud, or as otherwise may be required or permitted by applicable Canadian, U.S., or other law or legal process, which may include lawful access by U.S. or foreign courts, law enforcement, or other government authorities. Your personal information may also be disclosed where necessary for the establishment, exercise, or defence of legal claims, and to investigate or prevent actual or suspected loss or harm to persons or property.
Sale of Business: We may transfer any information we have about you as an asset in connection with a proposed or completed merger, acquisition, or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of Cohere.com or as part of a corporate reorganization or other change in corporate control.
Aggregate/De-Identified Information: We may aggregate and/or de-identify information collected through the Website or our Services so that such information can no longer be linked to you or your device (“De-Identified Information”). We may use De-Identified Information for research, product development, marketing purposes, or to develop insights into our Website, Services or marketing activities, and may also disclose such information to any third parties, including advertisers, partners, and sponsors, for such purposes.
Safeguards, Retention, and Privacy Governance Policies
We have implemented policies and practices that govern our treatment of personal information. This includes, among other things:
We only keep your personal information as long as it is operationally or legally necessary. After that, we will either destroy, erase or anonymize the information in accordance with our legal obligations. We may collect and use the same category of personal information for different purposes and in different contexts, and because rules differ by jurisdiction, there is not typically a fixed retention period that will always apply to a particular category of personal information. Retention will depend on the context and purpose for which the information was collected. For example, we may retain information you use to register for the Services for as long as you maintain an account with us. We may also retain your email address for as long as you are subscribed to our marketing emails, or, if you unsubscribe, to ensure that we comply with your unsubscribe request.
Rights and Choices
If we receive a request from an individual to exercise rights with respect to their personal information that we maintain on behalf of a customer, we will direct that individual to the relevant customer.
Subject to applicable law and your location, you may have the right to access, update or correct, delete, transfer, and object to processing your personal information in our control. Where we rely on your consent as a lawful basis to process your personal information, you have the right to withdraw your consent at any time. However, in some cases, withdrawing consent will mean that we can no longer provide you with certain services or perform certain tasks where the information is required to do so, and we may still retain your personal information in accordance with our record retention practices.
You can unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails. You can also exercise your preferences for Cookies by using our Cookie banner and consulting Information about Cookies and Advertising below. You can delete your Services account any time - you will find the ‘delete my account’ option under ‘Your profile’.
Other data subject requests, including what data subject rights you may be entitled to with respect to personal information in our control, can be made by emailing privacy@cohere.com. We may request certain personal information for the purpose of verifying the identity of the individual seeking access to their personal information records.
International Transfers Of Personal Information
Cohere is a global organization with affiliates, partners, and service providers/vendors located in many countries around the world. For that reason, Cohere may transfer, store, and/or receive certain personal information outside of your jurisdiction of residence (including, for residents of Quebec, outside of Quebec) and across geographical borders to and/or from Cohere affiliates, partners or service providers in other countries working on our behalf in accordance with applicable law. Examples of countries we transfer personal information to include, but are not limited to, Canada, the United States, and the United Kingdom. As a result, in certain circumstances, other foreign governments, courts, law enforcement agencies, or regulatory agencies may be entitled to access the personal information collected and held by Cohere, its affiliates, partners, and service providers.
Third-Party Links And Services
Our Website may contain links to other websites that Cohere does not own or operate. Our Services may also allow you to connect to or from third-party services. We provide links to and allow you to connect to or from third-party websites and services as a convenience to the user. These links or connections are not intended as an endorsement of or referral to the linked websites/services. The linked websites/services have separate and independent privacy policies, notices, and terms of use. We do not have any control over such websites or services, and therefore we have no responsibility or liability for the manner in which the organizations that operate such linked websites/services may collect, use or disclose, secure and otherwise treat personal information. We encourage you to read the privacy policy of every website/service you visit.
Updates To The Privacy Policy
We may update this privacy policy periodically to reflect changes to our privacy practices. We encourage you to periodically review this page to ensure that you are familiar with those changes. We will indicate at the top of this privacy policy when it was most recently updated. Previous version.
Contact Us
If you have any questions or comments about this privacy policy or the manner in which we or our service providers treat your personal information, or to make data subject requests, please contact our Privacy Officer at:
Information about Cookies and Advertising
Visiting Our Website and using our Services: In general, you can visit our Website or use the Services without actively entering any personal information. However, we collect the IP (Internet protocol) addresses of all visitors to our Website/Services and other related information, such as page requests, browser type, operating system, and average time spent on our Website/Services. We use this information to help us understand our Website/Services activity and to monitor and improve our Website/Services.
Cookies: Our Website/Services uses cookies, pixel tags (also called web beacons), and other tracking technologies (which we collectively refer to as “cookies”). A cookie is data that our Website/Services or our third-party partners send to a user’s browser, which may then be stored on the user’s device so that we can recognize the user’s device and retrieve the information when they return. You may be able to set your browser to notify you when you receive certain cookies or to not accept certain cookies. However, if you decide not to accept cookies from our Website/Services, you may not be able to take advantage of all of the Website/Services features. To adjust your preferences or exercise control over the third parties who collect data via cookies on our Website, please click “Manage Cookies” to re-open the cookies preference page where you can adjust your settings. We use the following types of cookies:
Interest-Based Advertising
We work with third parties such as ad networks and other advertising companies that use their own tracking technologies (including cookies) on our Website/Services in order to provide you with tailored advertisements across the Internet. This is a common marketing practice referred to as interest-based or online behavioral advertising. These companies may collect information about your activity on our Website and third-party websites (such as web pages you visit and your interaction with our advertising and other communications) and use this information to make build a profile of your interests, make predictions about your preferences, develop personalized content and deliver ads that are more relevant to you on third-party websites. This information may also be used to evaluate the effectiveness of our online advertising campaigns. The use of cookies for this purpose may be considered a “sale” or “sharing” under California privacy law.
Opting-out of Interest-Based Advertising: To opt out of the use of cookies for purposes of interest-based advertising, including “sale” or “sharing” under California law, you can adjust your preferences by clicking the “Manage Cookies” button in the Website footer.
For more information about interest-based advertising, including how you can opt-out of receiving behavioural ads from third-party advertising companies participating in the Digital Advertising Alliance of Canada, please visit the Digital Advertising Alliance of Canada website at http://youradchoices.ca/choices.
Please note that even if you opt-out of interest-based advertising by a third party, these tracking technologies may still collect data for other purposes including analytics and you will still see ads from us, but the ads will not be targeted based on behavioural information about you and may therefore be less relevant to you and your interests.
To successfully opt out, you must have cookies enabled in your web browser (see your browser’s instructions for information on cookies and how to enable them). Your opt-out only applies to the web browser you use so you must opt-out of each web browser on each device you use to access the Website. Once you opt out, if you delete your browser’s saved cookies, or use a browser that automatically deletes cookies, you will need to opt out again.
Additional Information For California Residents
This part of our Privacy Policy applies only to the personal information we process about consumers who are residents of California. It does not cover personal information or practices that are exempt from the California Consumer Privacy Act (“CCPA”), and it does not cover personal information about individuals who reside outside of California. It also does not cover personal information that we handle on behalf of a customer.
Throughout this Policy, we discuss in detail the specific categories of personal information we collect from and about you. We provide additional information required by the CCPA below.
Personal Information Collected, Used, and Disclosed
The CCPA requires us to explain the personal information we collected and used in the 12 months before the publication of this Policy using specific categories mentioned in the law.
Category of Personal Information Collected
We collect the following information, as described above:
Use of Personal Information
We use this information for the following purposes, as described above:
Disclosures of Personal Information
We may disclose this information in the following circumstances, as described above:
“Sale,” “Sharing,” and Related Opt-out
Our disclosures of business contact information, device and online information, professional information and geolocation information (as described above) to our advertising, marketing, and related analytics providers or partners may qualify under the CCPA as what it defines as a “sale” or “sharing” of personal information. To our knowledge, we do not “sell” or “share” (as those terms are defined under the CCPA) the personal information of individuals under 16 years of age.
You can exercise your right to opt out of those disclosures related to our use of cookies by clicking on the Manage Cookies button in the footer of our Website. You could also start your request by emailing us at privacy@cohere.com, but because of the cookie-based nature of many forms of “selling” and “sharing,”, you may still need to use the Cookie settings to adjust your preferences.
Your browser may also offer a way to activate the Global Privacy Control signal (“GPC”). Although our Website does not respond to do-not-track signals, the Website treats qualifying browsers for which the user has activated the GPC signal as having opted out of what CCPA calls a “sale” or “sharing” of any California personal information that is collected on that site from that browser using cookies and similar technology. You can override that treatment for a GPC-enabled browser by using the cookie controls available via the Manage Cookies link in the Website’s footer to opt into particular categories of cookies from that browser. In that case, “sales” and “sharing” via cookies and similar technology in those categories may resume on that browser.
California Data Retention Practices
It is our policy not to retain California personal information after we determine it is no longer than necessary for the purposes set out in this Policy or as otherwise required to meet legal or business requirements. We may collect and use the same category of personal information for different purposes and in different contexts, and because rules differ by jurisdiction, there is not typically a fixed retention period that always will apply to a particular category of personal information. Retention will depend on the context and purpose for which the information was collected. For example, (i) we retain records of email opt-outs indefinitely; and (ii) we may retain server logs reflecting California traffic to our website for several months or years for security purposes.
CCPA Right to Access, Correct, or Delete Personal Information
If you are a California resident, CCPA also may permit you to request that we:
We use California personal information as described earlier in this Privacy Policy. However, we do not use California “sensitive personal information” (as defined by the CCPA) in a manner that would require us to comply with the CCPA obligation to offer individuals a special right to limit our handling of that data due to its sensitive nature.
Please note that certain information may be exempt from such requests under California law. For example, we need certain information to maintain an account, so we may reject a deletion request for that information if you still wish for us to maintain the account.
To request to exercise any of these rights and receive the fastest response, please send an email to privacy@cohere.com. We reserve the right to require verification of your identify before we fulfill a request, which may include requiring you to login to an existing Cohere account, providing us with information that matches our records for you, responding to an email we send, or taking other steps relevant to your relationship with us and the nature of your request.
If you are an agent making a request on behalf of a consumer, we reserve the right to take steps to verify that you are authorized to make that request, which may include requiring you to provide us with written proof such as a notarized authentication letter or a legally sufficient power of attorney signed by the data subject pursuant to California Probate Code sections 4121 to 4130, or other written authorization acceptable to us. We also may require the consumer to verify their identity directly with us where permitted. We are not responsible for the security risks of this or any other arrangements that a consumer may have with an agent. For clarity, this is not permission for any user to disclose their login credentials to an agent or any third party. Such disclosure is prohibited and is not required for an agent to make requests under this Notice.
For security and legal reasons, however, Cohere reserves the right not to accept requests that require us to access third-party websites or services.
You have a right not to receive “discriminatory treatment” (within the meaning of the CCPA) or be subject to retaliation for the exercise of the privacy rights conferred by the CCPA.