Oracle Launches Over 50 Generative AI Use Cases With Cohere

Overview

In 2023, Oracle set forth its plans to develop powerful, generative AI services for organizations worldwide. In collaboration with Cohere, Oracle wanted to ensure AI integrations would further enable its customers to automate end-to-end business processes, improve decision-making, and enhance customer experiences. Starting with Oracle Fusion Applications, Oracle was determined to bring AI to the enterprise through its significant user base of over 14,000 customers.

The Challenge

The Oracle Fusion Applications team sought to augment its cloud applications with cutting-edge AI to deliver even more value to its customers. The challenge was to embed AI seamlessly into existing workflows, while helping to ensure data privacy and security, which are paramount concerns for any enterprise provider. Additionally, Oracle aimed to create a flexible framework that enables customers and partners to add their own generative AI features to help meet specific industry and business requirements.

The Solution

Oracle teamed up with Cohere to bring generative AI features to Oracle Fusion Applications. Powered with Cohere’s frontier scalable family of large language models (LLMs) Command R and Command R+, Oracle customers can now tap into powerful technology to improve productivity and breeze through tasks faster than ever. As a result, businesses can help boost the customer and employee experience, enhance the accuracy of data insights, and drive more business value. Making work easier and more effective.

The Cohere team worked with the Oracle Fusion Applications team on over 50 GenAI use cases embedded across finance, supply chain, HR, sales, marketing, and service workflows. Applications were built with retrieval-augmented generation (RAG) systems to help reduce hallucinations and optimized for search and retrieval with Cohere Embed and Cohere Rerank to deliver more accurate responses and stronger performing solutions.

The Impact

Built on Oracle Cloud Infrastructure (OCI) and leveraging its leading AI services, the GenAI use cases are designed to deliver functionality to benefit business users in their daily lives, while giving customers tight control over their data governance and security and regular improvements and upgrades.

Miranda Nash, Group VP of Applications Development and Strategy at Oracle, explains "Oracle is betting on the LLM vendors to keep delivering better and smarter results, and our experience with Cohere proves that out. With Oracle Fusion Applications’ quarterly updates, customers can easily adopt new embedded AI features and refine AI capabilities to help increase the speed and accuracy of finance, HR, supply chain, and customer experience processes.”

Oracle’s new generative AI capabilities in Oracle Fusion Applications with Cohere models include:

Oracle Fusion Cloud Enterprise Resource Planning (ERP):

• Insight Narratives: AI identifies anomalies, variances, and biases, providing actionable explanations for smarter decisions.
• Management Reporting Narratives: AI assists finance professionals in understanding variances and trends, improving reporting efficiency.
• Predictive Forecast Explanations: AI generates context for predictive models, building trust and broader adoption.
• Project Status Summaries: AI generates executive summaries, enhancing project transparency and reducing manual reporting.
• Project Plan and Proposal Generation: AI tailors project plans and proposals based on past projects and best practices, driving operational efficiency.

Oracle Fusion Cloud Supply Chain & Manufacturing (SCM):

• Item Description Generation: AI creates standardized, SEO-optimized product descriptions, saving time and promoting customer engagement.
• Supplier Recommendations: AI suggests suppliers based on product and category data, helping to improve sourcing efficiency and reduce costs.
• Negotiation Summaries: AI generates customized summaries for negotiations, accelerating the process toward approval and closure.

Oracle Fusion Cloud Human Capital Management (HCM):

• Job Category Landing Pages: AI assists in building tailored career site landing pages, enhancing candidate engagement.
• Candidate Assistant: AI answers common questions from candidates, keeping them aware and engaged throughout the recruitment process.
• Manager Survey Generation: AI enables managers to quickly generate surveys for their teams, facilitating employee feedback and understanding.

Oracle Fusion Cloud Customer Experience (CX):

• Service Webchat Summaries: AI creates summaries of customer chat sessions, helping to improve issue tracking and reducing manual tasks for agents.
• Assisted Authoring for Sales and Marketing: AI generates customer success stories and marketing collateral, enabling productivity and campaign performance.

With Cohere AI technology integrated into Oracle Fusion Applications, Oracle is helping its businesses make smarter decisions, boost operational efficiency, and provide more personalized experiences for its employees and customers.

This partnership demonstrates Cohere's ability to seamlessly integrate AI into enterprise software. We are proud to continue to support Oracle as it leads the way in leveraging generative AI for cloud applications.