TELECOMMUNICATIONS
Gain a competitive advantage from sovereign AI
Modernize customer experiences, automate network operations, and unlock proprietary data with AI built for the security and scale of the telecom industry.
Trusted by industry leaders worldwide
Unify data, network traffic, and subscriber information with North
Discover
Surface context-aware answers securely grounded in technical documentation and customer history.
Create
Quickly draft service advisories, RFP responses, and personalized retention offers.
Automate
Accelerate work with AI agents that triage tickets, analyze logs, and act across your OSS/BSS.
Elevate subscriber experience. Optimize operations.
Explore how North powers use cases across the telecommunications value chain.
- Empower agents and chatbots to resolve issues faster with hyper-personalized, data-grounded responses.
- Reduce Average Handling Time (AHT) by surfacing troubleshooting steps and policy details instantly
- Analyze sentiment in real-time to suggest retention offers and prevent churn
- Automate call summarization and entry into CRM systems to free up agent time
- Help engineering teams move from reactive fixes to proactive maintenance by unlocking insights from unstructured logs.
- Triangulate network incidents by correlating ticket data, maintenance logs, and field reports
- Instantly retrieve technical specs and configuration protocols from vendor documentation
- Automate root cause analysis summaries for faster post-incident reporting
- Use North to automate complex back-office workflows, ensuring speed and regulatory alignment in highly competitive markets.
- Auto-generate responses to complex RFPs using historical bid data and product catalogs
- Analyze contracts to ensure compliance with local telecommunications regulations
- Summarize competitive intelligence to equip B2B sales teams with winning talking points
Frontier models built for enterprise innovation
Power mission-critical applications with high-performance foundation models.
Command
A family of high-performance generative models
Supports 23 languages for global communication and discovery
Seamlessly integrates into existing systems
Powers AI applications that reason, act, and generate insights anchored in your data
Embed
A model for semantic text representation
Captures the semantic meaning of text for accurate document comparison
Converts text to vectors for fast, scalable search
Uncovers hidden patterns and relationships in data
Rerank
A model for relevant search results
Prioritizes most relevant documents for better user experiences
Tailors results to individual user needs and preferences
Continuously updates results based on user interactions
Secure, compliant, and ready for production
Privately deployable: Run our AI solutions in your own VPC or on-prem environment for full data sovereignty.
Regulator-ready: Ensure compliance with auditable outputs, usage monitoring, and built-in governance tools.
Fully customizable: Tailor our models to your unique data, use cases, and infrastructure.
Expert-implemented: Work with our forward-deployed engineers to ensure fast, secure implementation.
What our customers say
“We’re proud to partner with Cohere to create a sovereign, full-stack AI solution, custom-built to support Canadian government and business.”
— Mirko Bibic, President and CEO at Bell Canada
Accelerate your AI roadmap with Cohere for telecommunications
Connect with an expert to explore how Cohere’s products can fit your stack, data and goals.
Align AI to your workflows and use cases
Choose deployment options that fit your infrastructure
Move from pilot to production — safely and securely