Many businesses now entrust enterprise AI with all manner of important analysis, from crunching trading data to writing reports and summarizing transcripts. Accuracy and helpfulness are key, but how can you be sure that an AI model’s output is exactly that: accurate and helpful?

Thankfully, there are ways of training the underlying secure AI large language models (LLMs) to give more peace of mind to the user. Two such methods, retrieval-augmented generation (RAG) and fine-tuning, can create powerful techniques for enhancing the performance of AI in enterprise settings. Both aim to improve the model's understanding of complex user requests, as well as more relevance and personalization in responses. They do, however, differ in execution and suitability for particular use cases.

Understanding the differences between RAG and fine-tuning is crucial for tech leaders looking to leverage AI effectively in their organizations. By choosing the right approach for your organization, you can get a head start on ensuring accuracy and relevance in those AI platforms aligned with your business needs.

LLM fine-tuning vs RAG: A quick overview

RAG works by connecting an LLM to a knowledge source external to the model, such as a database or internal library. When the AI receives a question or prompt, it searches this connected database and uses the retrieved data to generate a more accurate, up-to-date, and context-aware answer. This approach is ideal for dynamic settings where access to real-time, up-to-date information is crucial.

Fine-tuning, on the other hand, involves training the model on a specific, labeled dataset to improve its performance on particular tasks. It starts with an existing pre-trained LLM that understands general language patterns, then gives it carefully chosen examples—like emails or product manuals—to learn the desired information, tone, or terminology. This method is great for creating highly specialized AI models that perform consistently in very specific domains.

What is the difference between RAG and fine-tuning?

While both RAG and fine-tuning aim to enhance AI performance, they differ significantly in their approach and application:

RAG focuses on integrating external, real-time data to provide up-to-date and contextually relevant responses. It's like giving the AI a "lookup" capability, allowing it to fetch the latest information when needed.
Fine-tuning involves training a general AI on specific datasets to adapt its language and behavior to particular tasks or domains. It's akin to providing the AI with custom training for long-term memory.

The choice between RAG and fine-tuning depends on your organization’s specific needs. RAG can be ideal for applications requiring dynamic, real-time information; fine-tuning is better suited to tasks that demand consistent, deep expertise. In some cases, combining both approaches can provide the best results, with fine-tuning delivering specialized knowledge and RAG offering access to the latest available information.

Let’s take a look at both fine-tuning and RAG to see how they work in practice.

How does RAG work?

Retrieval-augmented generation can enhance the accuracy and reliability of AI-generated responses by grounding the model on external sources of knowledge. It can also add citations to its answer, so the user can follow the information trail. Keep in mind though RAG is still susceptible to errors if the retrieval system or knowledge base is flawed.

First, a user submits a question or prompt to the model. The system then searches a connected database or knowledge source—such as FAQs, equipment manuals, delivery routes, or purchase history—to retrieve relevant information. This information is then added to and compared with the model’s pre-trained knowledge to generate an answer for the user that is accurate, up-to-date, and context-aware.

RAG architecture can be particularly valuable when access to the latest information is critical, such as when working in financial markets or customer support.

How does fine-tuning work?

Fine-tuning an LLM starts with an existing AI model that already understands general language patterns. This model is then provided with carefully chosen examples—such as staff emails, customer chats, product manuals, research, or other unstructured data—to teach it the desired style or terminology. The model is further trained, adjusting its parameters to better suit the organization's specific requirements, until it is ready to deploy.

Why are these processes important to enterprise AI?

There are many reasons why businesses choose RAG and fine-tuning. Both RAG and fine-tuning play crucial roles in making AI systems more effective and reliable for enterprise use. They can help to hone the AI platforms to provide more:

Accuracy and relevance: Both can help AI systems to stay accurate and relevant to specific domains, helping to reduce errors and improve user satisfaction.
Customization: Fine-tuning allows AI to speak your brand's language, while RAG ensures it can access the latest information down to an individual level.
Longevity: RAG can be faster to set up and easier to maintain, while fine-tuning offers deeper, long-term customization.

Use cases of RAG vs fine-tuning

The application of RAG and fine-tuning varies across industries, with opportunities to tailor these techniques to an individual organization’s needs. Let’s take a look at how fine-tuning and RAG LLMs can be used for different purposes in key sectors.

On the healthcare frontline

Highly regulated industries—especially those where lives and livelihoods are involved—must tread carefully when it comes to using AI. That does not mean there are no opportunities; there are instances where generative LLMs can help to streamline healthcare operations, and put more information in the hands of patients.

For example, a model that’s been fine-tuned in a medical domain can help clinicians to save time and alleviate the burden of clinical documentation. One study had AI scribes supporting more than 300,000 patient interactions over the course of 10 weeks, with a “statistically significant reduction in time in notes per appointment”; both physicians and patients gave positive feedback to the trial.

Generative AI systems linked through RAG to medical databases can help student clinicians test and maintain their knowledge. On the frontline, RAG can also help clinicians to access the latest vaccine trial results on demand, or to seek potential upcoming clinical trials for a patient in need.

On the factory floor and throughout the supply chain

While technology is integrated more and more into manufacturing processes, AI models with RAG and fine-tuning use cases are becoming increasingly helpful to workers.

RAG can help those on the floor to access real-time assembly line or equipment information, or even to work alongside AI-guided robots as they make their way through production tasks. Both employee and robot can access the most recent information on how to work and what is left to do, using RAG-empowered AI models.

Each manufacturing operator will have their own ways of working, their own guidelines, and their own way of referencing; this is where fine-tuning a model can help get everyone on the same page and using the same language.

Put both RAG and fine-tuning together, and you could build a logistics workflow that can pull the latest information from across the supply chain, and adapt production to forecast needs.

Keeping up with banking regulation and market movements

Financial services is another one of those highly-regulated industries that needs to pay careful attention to how and where to deploy AI. However, secure AI for finance used in the right way can help keep financial institutions running productively while maintaining tight compliance to ever-changing regulations.

For example, an internal virtual assistant at a bank that is connected via RAG to regulatory bodies around the world can put the latest and most up-to-date guidance on compliance in the hands of those working directly with customers. They can not only get a ‘yes’ or ‘no’, but see summaries of the particular regulation and retrieve a ‘why’ for the decision.

A different RAG connection could give investment advisors the latest interest rates or give traders predictions of stock market movements. With fine-tuning, that information can be used to create a personalized investment report for a customer, written to house style and conforming to a template given to the model during its fine-tuning training process.

Helping policymakers be more collaborative and accessible

Civic administrative bodies have a lot of moving parts to keep track of, whether they’re working directly with policymakers or with the public. Fine-tuning can help to align an AI assistant with legal and accessibility guidelines so that any response to a member of the public is both compliant and easily understood.

A RAG connection could help policymakers to access citizen feedback on a policy draft, potentially even summarizing the feedback into a list of potential outcomes, challenges, or demands from users. And add multi-lingual potential to this public sector LLM to open the doors to more accessibility to important public information across the board.

Creating a safer, more informed utilities workplace

Industries involved with energy provision—from grid operators to oil and gas extractors to on-site engineers—are more dangerous than most. Those working at the frontline are likely to be handling explosive materials or heavy machinery, working in remote locations, or dealing with extreme weather. It’s a big risk, both for the workers and for their employers.

Using generative AI in operations, though, can help to mitigate some of the risks. Consider the amount of historical data these companies have about hazards, weather, workplace injuries, and more. By connecting this historical data to weather forecasts via RAG, organizations can predict future vulnerabilities and give workers plenty of warnings, as well as access to information about handling the challenge. That same weather data can be combined with market data for grid alerts, too, helping to ensure smoother energy provision.

What about the fine-tuning use cases in energy and utilities? One of fine-tuning’s best uses is in tailoring messaging and ensuring consistency in language and information. An energy operator can use fine-tuning to train generative AI in how and when to alert users about issues on the grid; the fine-tuning aspect helps to customize or even personalize notifications.

Main benefits of RAG vs fine-tuning

Both of these techniques have clear applications in many fields and processes, but what are the benefits when you look at them individually?

Benefits of RAG: adaptability and connection

Quicker to deploy: A well-prepared RAG system can be deployed relatively quickly compared with fine-tuning a model.
Enhanced accuracy and relevance: The combination of retrieving relevant information updated in real time with generative AI helps ensure more accurate and contextually relevant responses.
Cost efficiency: RAG can help to reduce the computational costs associated with LLMs by leveraging a smaller, more focused model for generation while relying on a retrieval system for context.
Adaptability and scalability: RAG systems can easily scale to handle large volumes of data by updating the retrieval component without retraining the entire model, while its ability to connect to real-time databases helps keep knowledge up to date. This makes it suitable for businesses with growing datasets or evolving information needs.
Flexibility and customization: Businesses can tailor the retrieval component to their specific needs, integrating it with existing databases or knowledge bases. This customization helps ensure the system aligns with business requirements.

Benefits of fine-tuning: personalization and consistency

Customization: Fine-tuning allows businesses to adapt LLMs to their specific industry, domain, or use case. This customization helps to ensure the model understands and generates content that is highly relevant to the business's needs.
Improved performance and longevity: Fine-tuned models often outperform generic models on specific tasks. By training the model on domain-specific data, businesses can achieve higher accuracy, better context understanding, and more precise responses, which is crucial for applications like customer support and data analysis.
Enhanced user experience: Fine-tuned models can provide more personalized and contextually appropriate responses, leading to a better user experience. This is particularly important in customer-facing applications, where tailored interactions can increase customer satisfaction and loyalty.
Data privacy and security: Fine-tuning can be performed on private datasets, helping to ensure that sensitive information remains within the organization. This is especially important where companies must comply with strict data privacy regulations.
Scalability: Fine-tuned models can be scaled across various applications within the organization. Once a model is fine-tuned for a specific task, it can be deployed in multiple scenarios, maximizing the return on investment.

Challenges of RAG vs fine-tuning

As with any new business technology, there are some challenges to be aware of when using RAG vs fine-tuning. These can include the following.

Data requirements

RAG requires high-quality, well-structured data for accurate retrieval. Maintaining the knowledge base to ensure it remains current and accurate can be resource-intensive. And, if the knowledge base relies on external data sources, there are ongoing risks around data availability and reliability as changes in external APIs or data formats can impact the system's performance.

Fine-tuning can be just as data-intensive, but this time the data must be processed and held within the enterprise ecosystem. It requires large amounts of high-quality, domain-specific data—and acquiring, cleaning, and annotating this data can be time-consuming and expensive.

Working with any AI models using sensitive or personal data must also comply with data protection regulations such as GDPR or HIPAA, which can add layers of complexity.

Complex integration

Both of these techniques can be technically challenging to implement and integrate. Implementing RAG requires expertise in both retrieval systems and generative models, and dealing with large datasets or complex business requirements can increase development time and costs. Compatibility issues, data format inconsistencies, and the need for custom APIs can complicate the deployment process.

The process of integrating fine-tuned models into existing business systems and workflows can be just as difficult, especially where there are compatibility issues with legacy infrastructure. The fine-tuning process can also be lengthy, involving multiple iterations to achieve optimal performance.

Performance

RAG systems may introduce delays (latency) as it must retrieve information before generating a response. This can be a challenge in real-time applications, such as chatbots or virtual assistants, where quick responses are essential.

Fine-tuning on a specific dataset can lead to overfitting, where the model performs well on the training data but poorly on new, unseen data. This can reduce the model's generalization capabilities and limit its usefulness in real-world applications. Fine-tuned models need continuous monitoring to ensure they continue to meet business objectives.

Scalability

While RAG can be scalable, managing large knowledge bases and ensuring efficient retrieval can become challenging as the volume of data grows. This may require significant computational resources and sophisticated indexing techniques. It’s important to keep an eye on your RAG-enabled LLM to ensure it maintains efficient processing and retrieval as data volumes grow.

Future trends of RAG vs fine-tuning

Both RAG and fine-tuning are evolving rapidly, with several trends shaping their future. We’re already seeing moves towards multimodal integration, multilingual capabilities, and increased personalization, while RAG’s future could include real-time knowledge graphs that automatically update for dynamic information access.

RAG engineers are working on improving retrieval algorithms, and future methods such as dense retrieval could enhance the accuracy and efficiency of information retrieval. Edge devices could help reduce latency and improve privacy; this could help enable faster responses and reduce reliance on cloud infrastructure, making RAG more accessible and efficient.

And as RAG gets more efficient and attractive for investment, fine-tuning will need to maintain its own pace of innovation. We may see parameter-efficient fine-tuning (PEFT) to help reduce costs and improve efficiency. Fine-tuning will increasingly leverage few-shot and zero-shot learning techniques, where models can adapt to new tasks with minimal or no additional training data. This will reduce the cost and time required for fine-tuning, making it more feasible for businesses with limited data.

As AI continues to advance, the combination of RAG and fine-tuning will likely become more prevalent, offering a hybrid approach that leverages the strengths of both techniques. A successful integration could deliver AI systems that are not only accurate and efficient but also highly adaptable to the ever-changing needs of enterprises.

Both RAG and fine-tuning are invaluable tools in the AI toolkit. By understanding their differences and applications, tech leaders can make more informed decisions about how to optimize AI performance and drive innovation throughout their organizations. The future of enterprise AI lies in the thoughtful combination of these techniques, creating systems that are both intelligent and deeply aligned with organizational goals.

FAQs

What is RAG LLM meaning?

RAG LLM is an abbreviation for retrieval-augmented generation large language model. It is a type of AI model that combines the strengths of both retrieval-based and generative models to improve the accuracy and relevance of responses.

Retrieval-augmented generation (RAG):
- Retrieval: The model first retrieves relevant information from a connected large dataset or knowledge base.
- Generation: It then uses this retrieved information to generate a coherent and contextually appropriate response.
Large language model (LLM): This refers to advanced AI models that are trained on vast amounts of text data to understand and generate human-like language.

What is RAG vs fine tuning vs embedding

Retrieval-augmented generation, fine-tuning, and embeddings are distinct concepts in AI and machine learning, each serving different purposes.

RAG

What it is: A technique that combines retrieval and generation in a single model. It first retrieves relevant information from a database or knowledge base and then uses that information to generate a response.
Use case: Ideal for applications requiring accurate, context-specific responses, such as question-answering systems or chatbots.
Key benefit: Ensures responses are grounded in retrieved data.

Fine-tuning

What it is: The process of adapting a pre-trained model to a specific task or domain by training it further on a smaller, task-specific dataset.
Use case: Useful when you need a model to perform well on a specific task or adopt a particular style.
Key benefit: Improves model performance on specific tasks by tailoring it to the target domain.

Embeddings

When to use RAG vs fine tuning

The choice between using RAG and fine-tuning depends on the specific use case, available resources, and desired outcomes.

When to use RAG

Dynamic or frequently updated data: If your data changes frequently, RAG is better suited because it retrieves up-to-date information from a database rather than relying on static training data.
Need for grounded responses: When responses must be factually accurate and grounded in specific sources, RAG ensures the model uses relevant retrieved information.
Limited training data: If you lack sufficient data to fine-tune a model, RAG can leverage external knowledge bases to provide accurate responses.
Transparency: RAG citations can provide a clear source for responses, which can be useful for auditing or compliance purposes.

When to use fine-tuning

Domain-specific tasks: If your application requires deep understanding of a specific domain, fine-tuning a model on domain-specific data can yield better performance.
Static or well-defined data: When the data is stable and unlikely to change frequently, fine-tuning ensures the model is optimized for that specific dataset.
Customized behavior: If you need the model to adopt a specific tone, style, or behavior, fine-tuning allows for greater customization.
High performance requirements: For tasks where latency and efficiency are critical, fine-tuning can optimize the model for faster inference.

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Understanding RAG vs fine-tuning