Cohere for Retail

Governed AI agents for retail.

Connect merchandise management, e-commerce, CRM, supply chain, pricing, and store operations with AI workflows you can control — powered by North.

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See use cases

Retail agents that build trust step by step.

Start with read-only observation and analysis. Then expand into operational recommendations, approval workflows, and governed automation.

Built for retail systems — not just office workflows.

North connects to the system categories that drive revenue, assortment, inventory, customer experience, and compliance.

Instead of asking teams to reconcile POS, e-commerce, ERP, and BI dashboards by hand, they can ask targeted questions and get traceable answers grounded in the systems that run the business.

For category & merchandising teams

See sell-through, margin, promotion mix, and inventory risk in one workflow — before the next planning cycle.

For retail executives

Get a clear view of margin leakage, omnichannel performance, and operational risk across HQ, online, and stores.

For IT, security & compliance

Deploy governed agents with scoped access, approvals, audit trails, and EU-ready data controls on retail systems.

See demand. Understand causes. Act with control.

North turns fragmented retail data into governed AI workflows for companies that need speed — without losing control over data, processes, or the customer experience.

Detect earlier

Spot inventory risks, demand shifts, price deviations, return clusters, and service escalations before they hurt revenue or margin.

Connect the dots

Connect POS, e-commerce, ERP, PIM, CRM, loyalty, supply chain, pricing, and marketing data in one contextualized workflow.

Keep humans in control

AI agents recommend next steps — with approvals, sources, role permissions, and documented decisions for business-critical processes.

Sovereign by design.

North is designed for retail companies that work with sensitive customer, transaction, product, supplier, and operations data — and want to adopt AI without giving up control over data, governance, or infrastructure.

EU AI Act ready

Transparency, human oversight, risk classification, and governance controls can be built into workflows so AI is used responsibly in retail.

Air-gapped & hybrid deployment

Run Cohere in the environment that meets your security, compliance, and data-residency requirements — from private cloud to hybrid architectures to fully isolated air-gapped deployments.

Audit-grade traceability

Answers, recommendations, data sources, approvals, and actions are documented so teams can review decisions and meet regulatory or internal requirements.

NIS2 — Cybersecurity and resilience

Cohere supports secure and resilient AI workflows through controlled deployments, access controls, logging, and agent governance for agents that interact with business-critical retail systems.

GDPR — Data protection and data minimization

Cohere supports controlled processing of personal data through private deployments, role-based access, data-residency options, and limiting unnecessary data sharing.

See how Cohere connects HQ, online store, and branch.

From a broad question to concrete root causes, affected SKUs, supply-chain events, promotion effects, and recommended actions.

Book a tailored demo

Margin deviation

-.8%

Margin deviation driven by promotion mix.

Affected top sellers

- SKUs

Top sellers with price inconsistency.

Regions at risk

- regions

Out-of-stock risk in store clusters.

Analyze sell-through, margin, inventory, promotion performance, returns, and customer feedback in one workflow.
Combine historical sales, seasonal patterns, campaigns, regional demand, and lead times.
Understand signals from e-commerce, loyalty, CRM, contact center, and store interactions faster.
Give store teams fast access to product knowledge, policies, process guides, and inventory information.
Detect price deviations, promotion leakage, margin risks, and competitive reactions.
Support supplier communication, contract and policy search, quality reports, and recall processes.

retail context

One conversation can span a margin dip, an out-of-stock risk, a promotion leak, and the next approved action.

Instead of asking teams to reconcile POS, e-commerce, ERP, and BI dashboards by hand, they can ask targeted questions and get traceable answers grounded in the systems that run the business.

Sales and inventory intelligence

ERP + POS

Spot sell-through patterns, out-of-stock risks, and store deviations.

Product and content intelligence

E-Commerce + PIM

Improve product search, descriptions, attributes, and content governance.

Customer and service intelligence

CRM + Loyalty

Link purchase history, service requests, feedback, and escalations.

Supply chain intelligence

Supply Chain + WMS

Analyze delivery delays, availability, and supplier risks.

Revenue and margin intelligence

Pricing + BI

Understand price elasticity, promotion effectiveness, and margin by channel.

Tailored demo

Define your first sovereign retail AI workflow.

Talk to Cohere about a demo tailored to your systems, data landscape, and governance requirements — from category management and forecasting to customer service, store operations, and supply chain.

For category managers, merchandisers, and commercial leadership teams.
For CIOs, CDOs, and transformation leaders evaluating governed AI under EU sovereignty requirements.
For retailers exploring secure agentic workflows with North across HQ, online, and stores.

Governed AI agents for retail.

Category & Merchandising Intelligence

Demand Forecasting & Replenishment

Omnichannel Customer Intelligence

Store Operations Enablement

Pricing, Promotion & Margin Control

Supplier, Compliance & Risk Workflows