Introducing Command R+: Our new, most powerful model in the Command R family.

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RETAIL

Customer Feedback Segmentation and Analysis

CHALLENGE

Multinational online retailers often struggle to act on product feedback. Products are often launched in multiple countries simultaneously, and synthesizing feedback across multiple languages can be difficult, time-consuming, and it’s easy to miss issues.


SOLUTION

Using Cohere Embed, retailers can build tools that can ingest text from support tickets, reviews, and third-party sources in over 100 languages. It can cluster by different attributes and name those clusters across languages giving retailers insights into feedback without extensive analysis or translation effort.


How it works

STEP 1.

Cohere Embed processes input text and stores it in a vector database

STEP 2.

Embeddings are clustered, classified, and named

STEP 3.

Clusters are visualized, giving users content information, names, and trends across multiple languages

Impact

Fast identification of trends

Multilingual analysts not required

Brand protection

The Cohere Difference

Leading model accuracy

Leading model accuracy

Cohere’s retrieval performance ensures accurate responses and source citations.

Accelerated enterprise deployment

Accelerated enterprise deployment

Cohere models come with connectors to common data sources

Customization

Customization

Our models can be fine-tuned to further improve domain performance

Scalability

Scalability

Cohere Embed supports data compression, reducing storage and compute requirements

Flexible deployment

Flexible deployment

Cohere models can be accessed through a SaaS API, on cloud infrastructure (Amazon SageMaker, Amazon Bedrock, OCI Data Science, Google Cloud Platform, Azure AI), and private deployments (virtual private cloud and on-premises)

Multilingual support

Multilingual support

Over 100 languages are supported, so the same topics, products, and issues are identified the same way